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Management of spa treatment center

  • Business planning

    • Development of concept

    • Selection of specialties (services, spa technology, principal cosmetics brands)

    • Creation of competitive advantage

    • Establishment of priority consumer segments

    • Budget and investments payback planning

    • Pricing of goods and services

    • Delivery of income and profitability estimates

  • Operational management at startup phase

    • Development of planning solutions and interior design

    • Pre-calculation of utility networks capacity: power supply, water consumption, ventilation and air conditioning

    • Choice of functional zones technology

    • Selection of optimal spa equipment and supplies

    • Preparation of supply specifications for each of spa zones

  • Operational management during commissioning

  • Management of general and administrative issues

  • Budgeting and financial performance analysis

  • Sales system establishment

    • Selection of sales methods for various categories of goods

    • Sales plans build-up

    • Sales performance evaluation

    • Client database creation

    • Expansion of regular and potential customers database

    • Development of client-oriented services and loyalty programs

  • Advertisement and promotion (mass media, event management etc.)

  • Personnel management, training

  • Control over service standards compliance

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